Delete your account

Aivi Assistant · account and data deletion

Last updated: September 7, 2026

1. Delete your account inside the app

You can delete your account and all of its data directly in the app at any time:

1. Open Aivi.
2. Go to Settings.
3. Tap Delete Account.
4. Confirm by tapping Delete.

Deletion is immediate and permanent. It erases all of your data and cancels any active subscription.

2. Request deletion without the app

If you can no longer access the app, you can request account deletion by email:

• Send an email to request@z-pool.com from the email address associated with your Aivi account.
• Use the subject line “Delete my account”.
• We verify your identity and complete the deletion within 30 days, and confirm by email when it is done.

3. What data is deleted

When your account is deleted, we permanently remove the personal data associated with it, including:

• Your account profile and login identifiers;
• Your chats, messages, and AI conversation history;
• Connections to linked messengers (for example, WhatsApp) and their session data;
• Your app preferences and settings.

Any active subscription is cancelled as part of the deletion.

4. Data we may retain

After deletion we do not keep your personal data, except for limited records we are legally required to retain (for example, transaction or tax records for accounting and fraud-prevention purposes). Such records are kept only for the period required by applicable law and are then deleted. For full details, see our Privacy Policy.

Questions about deletion? Contact us at request@z-pool.com.